Start Service

The City of Orange City is proud to provide electric, gas, water & sewer services to residents. Please check with City Hall to verify which utilities your apartment or home will be billed for. Trash and recycling services are contracted to Orange City Sanitation, but fees are included in your city utility bill.

To begin service please call 712-707-4885, or stop in the City Hall at 125 Central Ave SE between 7am and 4pm M-F. Service request must be received at least 24 hours prior to desired start date.

Signed paperwork will be required. A credit reference from a previous utilities company, or a security deposit ($100 per utility- electric, gas, water) will be required to set up a new account.

The deposit will be credited back to the customer after 12 months of on-time payments, or sooner if the customer stops service.

Stop or Pause Service

Customers must notify the City Utilities office a minimum of 24 hours in advance of any request to disconnect/transfer services.

A resident may request to temporarily stop water/sewer/trash service. A $25 fee will apply at the time of reconnection.

Our billing cycle is from the 18th to the 18th of the following month and will vary slightly due to weekends and holidays. Bills are mailed out the week following the billing cycle close, and due on the next 15th of the month.

Delinquent notices will be mailed out on the 18th with posting/penalty and disconnect dates advised.

Any disconnected services will have a $25 reconnection fee during business hours, and a $100 reconnection fee after business hours that must be paid in advance of reconnection.

1. AUTOMATIC WITHDRAWALmay be set up with a checking or savings account. Automatically drafts payment from account on the 15th of each month when bill is due. Monthly bill will state “PAID BY DRAFT”. If the 15th falls on a weekend or holiday, payment will be drafted on the next regular business day. To fill out the auto-pay form, click here.
2. ONLINE PAYMENTS- Create an online account to view and/or pay your utility bill. Option to add re-occurring payment schedule of preference. **Card service fees and processing fees apply.** To pay online, or create/view your online account, click here.
3. CHECK / CASH / CARD – Checks can be mailed to PO Box 406. Payments may be placed in drop box outside of City Hall. In-person: cash or credit/debit card. **Card service fees apply.**

Budget Billing/ Average Monthly Payment

An option for residents to pay an equal amount per month towards their utility services. Available after 12 months of service has been received and good credit established. Contact City Hall for an application.

Information Update

If you have recently changed any contact information (name, phone number, e-mail, etc.) please fill out the following form to update your information.

If payment assistance is needed, please contact:

Mid Sioux Opportunity- 712-786-2001 or (800) 859-2025.

• Crisis Funds and Winter Heating Assistance (LIHEAP)

Sioux County General Assistance- (712)-737-2999

• General funds may be available for qualified individuals.

Begin Saving Money on Your Energy Bills Now

You could begin saving money on your energy bill by following a few simple suggestions:

• Set your thermostat to 68-70 degrees during the winter and 78-80 degrees during the summer.
• Check and change your furnace filter every one to three months.
  Keep obstructions away from the hot and cold air registers.
• Turn the temperature on your water heater to the lowest setting that still gives you hot water.
• Use the cold-water cycle on the clothes washer when possible.
• Use cold water for cooking. Heating water on the stove consumes less energy than using hot water from your water heater.
• Install a water-saving, low flow showerhead.
• Turn off lights when they are not in use. If you have children, teach them to turn off lights and conserve energy.
• Clean the dust off the condenser coils at the back or bottom of the refrigerator once a year. Dirty coils make the refrigerator work harder and use more electricity.
  These simple suggestions could help keep money in your pocket!

Project Share is a plan created by your municipal utility to assist qualified households in paying their wintertime energy bills.

You can help by adding a Project Share contribution to your monthly utility payment, or by making a direct donation to Project Share. These funds will then be distributed to neighbors in need for wintertime energy costs.

Those qualifying for help will be identified by our local social service agency, Mid-Sioux Opportunity.

So please consider adding a Project Share donation to your utility payment each month. It’s a simple way to share some warmth with those who need it.

Contact the City Office at 712-707-4885 or click here to enroll or make a one-time donation.